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Privacy policy

Your information matters to us

Privacy Policy

Effective date: August 13, 2025
Company: ClearStep Cleaning LLC
Contact: contact@clearstepcleaning.com • 803-597-2344

Who we are

ClearStep Cleaning LLC provides commercial and turnover cleaning services in the Upstate of South Carolina. This policy explains how we collect, use, and protect your information when you visit our website, submit a form, or interact with our ads.

Information we collect

We collect information you provide directly and information collected automatically.

You provide:
• Name and contact details
• Service address and property details
• Service preferences, frequency, and notes
• Messages, emails, and call or text history with us
• Payment details processed by our payment providers

Collected automatically:
• Device, browser, and IP address
• Pages viewed and actions taken on our site
• Cookies and similar technologies for analytics and advertising measurement

From third parties:
• Lead forms and ads (for example, Facebook Lead Ads)
• Scheduling, invoicing, and payment tools we use to run our business

How we use your information

• Provide quotes, schedule walkthroughs, and deliver services
• Send confirmations, reminders, and service updates
• Issue invoices and process payments
• Improve our website and advertising
• Meet legal, tax, and safety obligations

Text messaging and email

By submitting a form or requesting a quote you agree we may contact you by phone, SMS, or email about your request. Message and data rates may apply. Reply STOP to cancel SMS and HELP for help. You can unsubscribe from emails at any time using the link provided.

Cookies and analytics

We use essential cookies to run the site and optional cookies for analytics and ad measurement. You can control cookies in your browser settings and by using our site cookie banner. We do not sell your personal information. If we “share” information for cross-context advertising, you can opt out using [Do Not Sell or Share My Personal Information] on this page.

How we share information

We share information with trusted service providers who help us operate our business, such as: website hosting, analytics, scheduling and invoicing software, email and SMS tools, and payment processors. They may only use your information to perform services for us. We may also share information to comply with law or protect our rights. We do not sell personal information.

Data retention

We keep information only as long as needed for quotes, service delivery, business records, and legal requirements. When no longer needed, we delete or anonymize it.

Your choices and rights

• Update or correct your information by contacting us
• Opt out of marketing emails and texts at any time
• Control cookies through your browser and our cookie banner
• California residents may request to know, delete, correct, and opt out of “sharing” by emailing privacy@clearstepcleaning.com with “CCPA Request” in the subject or by using [Do Not Sell or Share My Personal Information]

Security

We use administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100 percent secure, but we work to protect your data.

Children’s privacy

Our services are not directed to children under 13 and we do not knowingly collect their information.

International visitors

Our website is operated in the United States. If you access it from outside the US, you consent to processing and storage in the US.

Changes to this policy

We may update this policy. The “Effective date” shows the latest version. Significant changes will be posted on this page.

Contact us

Questions or requests about your privacy
Email: contact@clearstepcleaning.com
Phone: 803-597-2344

Your information matters

We prioritize your data security.